The 2018 Conference will be held at the Australian College of Applied Psychology Sydney campus located in the heart of the bustling Sydney CBD on Monday 29th October. ACAP has a proud history of educating students with skills for making a difference, and the conference aims to bring together the ACAP learning community including students, academics and teaching staff, together with managers, policy makers, practitioners, and researchers from the broader community.

Conference Theme

The Future of the Human Services Industry: Implications for Training and Practice

Economic and political changes over the last few decades have witnessed remarkable transformations to the human services industry across the globe. Contemporary human service delivery in Australia has also been impacted, characterised by complex structural arrangements which incorporate business principles including:

  • Reduced service delivery role for government
  • Privatisation, tightening of eligibility  and user pay principles
  • Managerialism, marketisation and the introduction of performance and outcome measures which include efficiency, strategic planning and cost benefit analysis
  • Restructuring of service delivery and processes which have resulted in complex and fragmented service provision and contested notions as to ‘best practice’.

In Australia, there has simultaneously been increased awareness of the rights of individuals and communities and the need to effectively provide services to various groups. These developments encompass an awareness and commitment to the rights of the individual, First Nation Peoples and minorities and an increased need to provide services in various sectors including aged care, mental health and drug related areas. This has been accompanied by a heightened recognition of the need to move away from transactional service delivery to a transformational model. The combined effect of these changes and developments necessitate a different approach to service provision by human services industry professionals and innovative approaches to training graduates. The ACAP conference looks at the above developments and the implications for service provision and training.

Call for papers

Submissions are welcome that address the conference theme: “The future of the human services industry: Implications for Training and Practice”.  In particular we would welcome papers around the following themes:

  • Human services industry in the 21st Century
  • Issues associated with the human services Industry and service delivery
  • Innovations in human service practice
  • Technology as an enabler of new ways of serving citizens and improving services
  • Service provision to Indigenous, ethnic and diverse needs groups and communities
  • The role of human service education and training providers to cater for the changed environment in which human services are now delivered
  • Innovations in human service education and training
  • Education and training approaches and practices which enhance: resilience, multidisciplinary and holistic approaches and an ability to cope with uncertainty and change.
  • Education and training for provision of human services to Indigenous, ethnic and diverse needs groups and communities
  • The role of technology in training in the human services industry


Abstracts no longer than 300 words should be submitted online via the submission button below by Friday 3rd August 2018. Submissions should follow the format described in the online submission form. All abstracts will be reviewed by at least two members of the conference program committee and feedback will be provided to authors following review. For questions relating to abstracts, contact:  engage@acap.edu.au.

Submissions should indicate the proposed presentation format which may be:

A symposium will take the form of an integrated series of three papers around a clearly identified theme. The symposium chair should submit the abstracts for all presenters, as well as an additional 200 word statement of

(a) the aims of the symposium;
(b) the relationship of the topic to the conference themes;
(c) the relevance to the conference audience;
(d) the expertise / viewpoints represented by presenters.
Symposia should be designed to run for the same length of time as three individual oral presentations, comprising 15 minute presentation and 5 minutes for questions (60 minutes in total).

Individual Oral Paper
Individual oral papers will be related to one or more of the conference themes and will be presented in the context of recent research and / or policy.  Oral papers may report on work using a range of methodologies.  Oral papers will have 20 minutes allowed in the conference program (15 minutes: presentation; 5 minutes: questions).

Notification of outcome of abstract submission will be sent to the submitting author by Friday 24th August 2018.  All abstracts of papers included in the final program will be included in full in the conference program.


ACAP students and teaching staff from the Melbourne, Brisbane and Adelaide campuses who have had their abstract approved for presentation at the conference may apply for a scholarship of $400  to assist with their travel and accommodation costs.

Submit your abstract now!